The terms "we", "us", and "our" refer to HotelReservations.com, a website providing customers travel services such as online hotel reservation. The term "you" refers to the customer visiting the website and/or making reservations through our website, or through our third-party customer service agents.
Purpose of this Website
The website intention is to help you in gathering information for hotel booking related services. Subject to our terms and conditions, this website will allow you to make hotel reservations or transact business with suppliers of travel related services. This website is offered to you conditioned upon your acceptance of all the terms, notices, and conditions indicated below (otherwise known as the "Agreement"). By accessing, viewing, or utilizing our website, in any manner, you agree to be lawfully bound to this Agreement. Please review this Agreement carefully as it outlines and governs all transactions conducted on this site. If you do not agree with all of these terms and conditions specified here, please do not use this Website.
If we decide to change our Agreement, we will post those changes on this page, and/or update the Agreement modification date below. Policy changes will apply only to information collected after the date of the change.This policy was last modified on 05/15/14
HotelReservations.com may collect information about your visit to this website in bulk that does not directly identify you or your experience. For instance, we may share with our investors and business partners the number of hits (visits) our website has, or which destinations are popular.
Any of the information we collect from you may be used in one of the following ways:
Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested by the customer.
Use of this Website
As a general condition of your using this website, you are confirming that (a) you are at least 18 years old; (b) you shall use the services in this website according to the Agreement; (c) you have legal authority to create legal obligations; (d) you will make use of the services offered by this website to make legal reservations; and (e) all information that you are providing this website is true, current, accurate, and complete. We reserve the right to deny access to our site as well as our services to anyone, anytime or for any reason.
Third Party Sites
This Website may contain hyperlinks to websites operated by parties other than the company itself. Such links are provided for your reference only. We do not control the third party websites and are not responsible for the contents or practices of the third party website. It is up to you to make the necessary precautions to ensure that whatever links you open or software you download is free from viruses and other malware. Although we have these links to these websites, it does not mean to say that we are endorsing the said websites, nor do we have any association with their operators.
The information on this site (such as price, availability, and other travel information), as well as the manner used to provide such information, is proprietary to us or our advertisers, providers, and suppliers and is protected by various federal and international copyright and trademarks. You agree not to:
You, the customer, acknowledge that certain authorities in some countries may impose additional taxes such as tourist tax or luxury tax, and are not included in the packages that you may have signed with us. You are exclusively responsible for paying up for the said additional taxes.
Taxes and Fees:
Your hotel booking process is facilitated by HotelReservations.com (sometimes referred to herein as “We”, “Us” or “Our”) who act as the merchant of record for the ultimate booking (i.e., directly charges your credit or debit card and not the hotel) (our services are referred to as our “Services”). Any bookings made through our Services are subject to the terms and conditions set forth on our web site and/or on your contract page, as well as any disclosed terms and conditions of the applicable hotel you select. We are not the hotel vendor collecting and remitting taxes to applicable taxing authorities; the hotel includes all applicable taxes (the “Hotel Taxes”) in the amount billed to a third party supplier. We are not the co-vendor of any hotel with whom we facilitate bookings or reservations. Taxability, the appropriate Hotel Tax rate and the type of applicable Hotel Taxes vary greatly by jurisdiction. As a result of the aforementioned Hotel Taxes and in connection with your use of our Services, the charge to your debit or credit card or other method of payment will include a charge for taxes and fees (“Taxes and Fees”). The amount of Taxes and Fees will not be equal to the amount of Hotel Taxes we pay to the hotel in connection with your reservation for hotel Taxes, but is intended to allow us to recover any Hotel Taxes we pay to the hotel. Hotel Taxes may include, but are not limited to, sales and use tax, occupancy tax, room tax, excise tax, value added tax, and/or other similar taxes, government imposed service fees or other fees not paid directly to the taxing authorities but which the hotel is required by law to collect. As stated, the amount of Hotel Taxes paid to the hotel in connection with your reservation for taxes will vary from the amount we anticipate and include in the charge to you. We retain the difference between the Taxes and Fees we charge you and the Hotel Taxes we pay to the hotel in connection with your reservation as part of the compensation for our Services and to cover certain costs of your reservation. We retain as part of the Compensation for our services a variable non-refundable booking fee billed to your credit card statement from HotelReservations.com. The amount of Taxes and Fees varies for each hotel reservation and is based on several factors, and may include profit that we retain. Additionally, the Taxes and Fees we charge you may include an additional payment for taxes that we are required to collect and remit to the jurisdiction for tax owed on amounts we retain as compensation for our services.
You may cancel or change your prepaid hotel reservation, but you will be charged the cancellation or change fee indicated in the rules and restrictions for the hotel reservation. If you do not cancel or change your reservation before the cancellation policy period applicable to the hotel you reserved, which varies by hotel (usually 24 to 72 hours) prior to your date of arrival), you will be subject to a charge of applicable nightly rates, tax recovery charges and service fees. In the event you do not show for the first night of the reservation and plan to check-in for subsequent nights in your reservation, you must confirm the reservation changes with us no later than the date of the first night of the reservation to prevent cancellation of your reservation. You must make refund requests for no-shows or early checkouts within 60 days after checkout.
You agree to pay any cancellation or change fees that you incur. In limited cases, some reservations cannot be changed or cancelled after they are made, as indicated in the rules and restrictions for the hotel reservation. You agree to abide by the terms and conditions imposed with respect to your prepaid hotel reservations.
PLEASE BE ADVISED OF OUR POLICY REGARDING USER REVIEWS, COMMENTS AND USE OF OUR OTHER INTERACTIVE AREAS
HotelReservations.com and our affiliates (collectively, “HotelReservations.com”, “we”, “us” or “our”) enjoy hearing from you. Before communicating to us, we hereby advise you that you are permitting us to use your communications as may be further described herein. Specifically, you are hereby notified that by making any such communications, whether through content submission to us our any of our websites (“Websites”) by electronic mail, postings or otherwise (collectively, “User Communications”), you hereby: (i) acknowledge and agree that Submissions are non-confidential and non-proprietary; and (ii) grant us a perpetual, worldwide, non-exclusive, royalty-free, transferable, irrevocable and fully sublicensable right to: (a) use, reproduce, modify, adapt, translate, distribute, publish, create derivative works from and publicly display User Communications; and (b) use the name submitted in connection with the User Communications. You also provide us the right to attribute your reviews/comments to you and to seek legal remedies against any person or entity that may violate your or our rights related to User Communications.
Our Websites may contain various types of venues ("Posting Areas") where you and other third parties are able to post User Communications, such as hotel reviews, questions, comments, suggestions, and ideas. If you provide any User Communications in any Posting Areas, you are solely responsible for your use of the Posting Area and by providing User Communications thereto, assume any and all risks associated therewith. In addition, if you provide any User Communications in any Posting Areas, you expressly agree not to post, upload to, transmit, distribute, store, create or otherwise publish (collectively, “Post”) through the our Websites any message, data, web or email link, information, text, music, sound, photos, graphics, code or any other material ("Content") that:
WE TAKE NO RESPONSIBILITY AND ASSUME NO LIABILITY FOR ANY USER COMMUNICATIONS OR CONTENT POSTED BY YOU OR ANY THIRD PARTY, OR FOR ANY LOSS OR DAMAGE ARISING OUT OF OR RELATED THERETO, NOR ARE WE LIABLE FOR ANY CONTENT THAT MAY BE POSTED ON OUR WEBSITES. MOREOVER, WE ARE NOT LIABLE FOR ANY USER COMMUNICATIONS OR CONTENT PROVIDED BY OUR USERS IN ANY FORUM. FURTHERMORE, ALTHOUGH WE HAVE NO OBLIGATION TO SCREEN, EDIT OR MONITOR ANY CONTENT POSTED TO OR DISTRIBUTED THROUGH ANY POSTING AREA, WE RESERVE THE RIGHT (BUT ARE NOT, UNDER ANY CIRCUMSTANCES, OBLIGATED), IN OUR SOLE AND ABSOLUTE DISCRETION, TO REMOVE, SCREEN OR EDIT WITHOUT NOTICE ANY USER COMMUNICATIONS OR CONTENT POSTED ON THE WEBSITE AT ANY TIME AND FOR ANY REASON. YOU ARE SOLELY RESPONSIBLE FOR CREATING BACKUP COPIES OF AND REPLACING ANY USER COMMUNICATIONS CONTENT YOU POST ON OUR WEBSITES AT YOUR SOLE COST AND EXPENSE.
By Posting User Communications or Content to our Websites, in the event that it is determined that you retain moral rights (including rights of attribution or integrity) in the User Communications or Content, you acknowledge and agree that you (a) do not require that any personally identifying information be used in connection with the User Communications or Content, or derivatives or modification thereof; (b) the use of the User Communications or Content by us or any other party so authorized hereunder; (c) you forever waive to any moral rights you may have to the User Communications or Content; and (d) forever release us and such other authorized parties hereunder, from any claims that could be asserted by virtue of any such moral rights.
Certain statements contained herein are based on our beliefs and assumptions and on information that is currently available to us. For example, we have limited bookings available to us but do not receive real-time updates as to when bookings are no longer available for a particular hotel. Thus, certain statements are based on the fact that if you do not book the room you are currently viewing, there is a possibility that you may lose the opportunity to book the room at a later time. As these statements are based on our beliefs and assumptions, including that we have limited bookings available, the actual numbers of rooms available, people viewing a room or recent bookings may be different from the actual numbers. By using this Website, you acknowledge and agree to the foregoing and to hold us harmless for any damages, whether actual or perceived, resulting from said statements.
THE INFORMATION, SOFTWARE, PRODUCTS, AND SERVICES PUBLISHED ON THIS WEBSITE MAY INCLUDE INACCURACIES OR ERRORS, INCLUDING PRICING ERRORS. WE DO NOT GUARANTEE THE ACCURACY OF, AND DISCLAIM ALL LIABILITY FOR ANY ERRORS OR OTHER INACCURACIES RELATING TO THE INFORMATION AND DESCRIPTION OF THE HOTEL, AIR, CRUISE, CAR AND OTHER TRAVEL PRODUCTS DISPLAYED ON THIS WEBSITE (INCLUDING, WITHOUT LIMITATION, THE PRICING, PHOTOGRAPHS, LIST OF HOTEL AMENITIES, GENERAL PRODUCT DESCRIPTIONS, ETC.), MUCH OF WHICH INFORMATION IS PROVIDED BY THE RESPECTIVE SUPPLIERS. IN ADDITION, WE EXPRESSLY RESERVE THE RIGHT TO CORRECT ANY PRICING ERRORS ON OUR WEBSITE AND/OR ON PENDING RESERVATIONS MADE UNDER AN INCORRECT PRICE. IN SUCH EVENT, IF AVAILABLE, WE WILL OFFER YOU THE OPPORTUNITY TO KEEP YOUR PENDING RESERVATION AT THE CORRECT PRICE OR WE WILL CANCEL YOUR RESERVATION WITHOUT PENALTY.
HOTEL RATINGS DISPLAYED ON THIS WEBSITE ARE INTENDED ONLY AS GENERAL GUIDELINES, WE DO NOT GUARANTEE THE ACCURACY OF THE RATINGS. WE MAKE NO GUARANTEES ABOUT THE AVAILABILITY OF SPECIFIC PRODUCTS AND SERVICES.
IN NO EVENT SHALL HOTELRESERVATIONS AND/OR THEIR RESPECTIVE SUPPLIERS BE LIABLE FOR ANY DIRECT, INDIRECT, PUNITIVE, INCIDENTAL, SPECIAL, OR CONSEQUENTIAL LOSS OR DAMAGES ARISING OUT OF, OR IN ANY WAY CONNECTED WITH, YOUR ACCESS TO, DISPLAY OF OR USE OF THIS WEBSITE OR WITH THE DELAY OR INABILITY TO ACCESS, DISPLAY OR USE THIS WEBSITE (INCLUDING, BUT NOT LIMITED TO, YOUR RELIANCE UPON OPINIONS APPEARING ON THIS WEB SITE; ANY COMPUTER VIRUSES, INFORMATION, SOFTWARE, LINKED SITES, PRODUCTS, AND SERVICES OBTAINED THROUGH THIS WEBSITE; OR OTHERWISE ARISING OUT OF THE ACCESS TO, DISPLAY OF OR USE OF THIS WEBSITE) WHETHER BASED ON A THEORY OF NEGLIGENCE, CONTRACT, TORT, STRICT LIABILITY, OR OTHERWISE, AND EVEN IF HOTELRESERVATIONS HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
If, despite the limitation above, HotelReservations or their respective suppliers are found liable for any loss or damage which arises out of or in any way connected with any of the occurrences described above, then the liability of HotelReservations and/or their respective suppliers will in no event exceed, in the aggregate, the greater of (a) the service fees you paid to to HotelReservations in connection with such transaction(s) on this Website, or (b) One-Hundred Dollars (US$100) or the equivalent in local currency.
The limitation of liability reflects the allocation of risk between the parties. The limitations specified in this section will survive and apply even if any limited remedy specified in these terms is found to have failed of its essential purpose.
You agree to defend and indemnify HotelReservations against any claims, causes of action, demands, recoveries, losses, damages, fines, penalties or other costs or expenses of any kind or nature including but not limited to reasonable legal and accounting fees, brought by third parties as a result of:
Copyright and Trademark Notices
All contents of this website are copyrighted © 2012 HotelReservations.com All rights reserved. HotelReservations.com is not responsible for content on websites operated by parties other than HotelReservations.com. Other product and company names mentioned herein may be the trademarks of their respective owners.
If you are aware of an infringement of our brand, please let us know by e-mailing us at help@HotelReservations.com. We only address messages concerning brand infringement at this email address.
Claims Of Copyright Infringement
HotelReservations.com complies with the Digital Millennium Copyright Act. If you believe in good faith that materials hosted by us infringe your copyright, you (or your agent) may send us a written notice that includes the following information:
Notices with respect to this Website should be sent to:
We will review and address all notices that comply with the requirements above.
We suggest that you consult your legal advisor before filing a notice or counter-notice. Also, be aware that you may be liable for damages if you make a false claim of copyright infringement.
Additional charges, such as airport taxes, insurance and security surcharges, fuel surcharge, booking fee, and credit card charges may apply to travel deals and offers published in the email newsletter.
Sales, promotions and travel deals listed may contain restrictions and are subject to change. For complete details, please contact the individual travel supplier.
Sales, promotions and travel deals are not provided by HotelReservations.com, but by the respective agent or travel supplier. Unauthorised distribution or commercial use of this e-mail is strictly prohibited.
HotelReservations.com does not independently verify the accuracy of this information and does not guarantee its accuracy or completeness. Sales, promotions and travel deals listed in the email newsletter may have expired, may have changed, or may no longer be available at the time viewing. HotelReservations.com, Shermans Travel Ltd, or any of their subsidiaries/affiliates are not liable for any claims of damages, loss or injury to persons or property arising out of this email newsletter.